Returns and refunds

WE ONLY HAVE WHAT WE GIVE

Aclaris Skincare¬†takes pride in making sure the customer gets what he sees and sees what he expects. Each and every product of ours will be comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled a complete no questions asked replacement. However, an exchange request can only be made within 2 days of receiving the order. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in uncompromising condition. Once product is received by us, it needs to pass inspection procedure to make sure the product is unused, unopened and in same condition as sent in. When all grounds are clear, we will dispatch then customer’s desired exchanged product which should be of the same or higher order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10 working days for the entire exchange process to be completed.

Cancellation

Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

The customer may cancel their order within 2 working days of placing it with us. Once order is shipped, it is not under our control to cancel it.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged.
  • The products must be re-packed in the original packaging.
  • Returned items must have no visible signs of wear and tear.
  • There should be no damage to the outer carton, and the security seal and tags should be intact.

To initiate a return or exchange, please complete the following steps:

  1. Please write to our fantastic customer care team at info@aclaristherapeutics.com
  2. Select the products you wish to return
  3. Print your prepaid shipping label that you will receive by email
  4. Send back all the items selected for the return to us using the label provided

Additional Information:

  • You can expect the receipt of your exchange within 5-7 days
  • INR 150 will be charged as shipping and pickup charges in case of an exchange
  • Lost or damaged returns are strictly non-refundable and not eligible for an exchange
  • The exchange will be processed only through Cash on Delivery.
  • Aclaris reserves the right to change the policy without any prior notice
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