OBJECTIVE, SCOPE AND APPLICABILITY
Our Commitment to Our Consumers
The domain name www.aclaris.co is owned and operated by ACLARIS THERAPEUTICS INC (“Aclaris derma Skincare” or “We” or “Us”). We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy.
This Privacy Policy (“Policy”) describes the type of personal information we collect from our User, purpose for collecting such information, how we use it, with whom we share it and the choices available to our customers regarding our use of the information. We will not disclose the personal information and sensitive information (meanings ascribed in clause 2 below) shared by the user other than in compliance with this Policy. If you do not consent to any of the terms enumerated in this Policy, do not proceed to use the Site.
Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.
HOW WE COLLECT DATA
We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively “Personal Information”). When you visit this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.
You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively “Sensitive Information”) for availing the services at our Site.
We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates.
This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affiliates do not knowingly collect information from minors. Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
WHY WE USE DATA
Everything we do, and the data we collect, is in pursuit of bringing beauty experiences to your life
We use data within the Aclaris family of brands to communicate with you about our beauty products, services, answer questions, and create better experiences. We use data for tailored advertising and communications.
We may combine information that we collect via one method (e.g., from a website, our digital advertising) with another method (e.g., an offline event). We do this to get a more complete view of your preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products.
For a list of purposes for which we use information we collect, please see Why We Collect Data below.
HOW WE SHARE INFORMATION
We share information with the third parties (vendors, agencies, and businesses) that help us run our sites, our business, and retail our products to further Aclaris beauty mission. We do not sell your data. While we do not sell personal information, we may disclose to our service providers with controls such as prohibiting re-use or sale to prevent fraud, to complete a transaction requested by you, when required by law or authorities, and in the event of a sale or reorganization of our company.
YOUR CHOICES
You can opt-out of interest-based advertising, SMS messaging, marketing emails, and push notifications.
Personal Information You Provide
When you create an account on a Aclaris site, make purchases with us (online or in-store), join a loyalty program, enter a sweepstakes, contest, or giveaway, share photograph, video, or product reviews, call our Consumer Care Center, sign up to receive offers or email, or interact with us in another way, we collect the information that you provide to us. This information includes Personal Information (information that can be used to identify you as an individual) such as your name, social media handle, email, telephone number, home address, and payment information (such as account or credit card number) and the other information described in the chart above. If you use a chat feature on our Sites, we collect the information you share during the interaction. We also collect information about your beauty preferences, your use of our Sites, demographic, and interests so that we can customize your beauty experiences.
If you use one of our virtual try on features, we may collect and store your image(s), for example, if you use social sharing to send your image to a friend or post it online or if you save it to your profile.
You may also be able to register and log in to our Sites or chat features using your social media account, such as Facebook or Google. These platforms may ask your permission to share certain information with us (e.g. name, gender, profile picture) and all information is shared subject to their privacy policies. You can control the information that we receive by changing your privacy settings offered by the relevant social media platform.
Information We Automatically Collect
We collect some data automatically when you use our Sites. We may obtain information by automated means such as through cookies, pixels, web server logs, web beacons, and other technologies described below. Information collected via automated means include identifiers (e.g., IP address, device ID, cookie ID, mobile advertising identifier), geolocation, commercial information, and internet or network activity (e.g., browsing and search history, interactions with our websites or applications).
Cookies and Other Technologies: Our Sites, applications, email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies are used help us to (1) remember your information so you do not have to re-enter it, (2) track and understand how you use and interact with our Sites, (3) tailor the Sites and our advertising around your preferences, (4) manage and measure the usability of the Sites, (5) understand the effectiveness of our content, (6) otherwise enhance the Sites and our beauty offerings, and (7) protect the security and integrity of our Sites. Our Sites also use cookies and other technologies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder (including messages via SMS).
Cookies:
These are the types of cookies to monitor we use on our website:
- Essential Cookies: These cookies (or similar technologies) are essential for the website to function, manage the security of the website (including to detect and prevent fraudulent activity), or provide access to features and functionality on the website. They are usually set in response to actions requesting services, such as setting your privacy preferences, logging in, or filling in forms. They also enable enhanced website functionality and personalization. These cookies (or similar technologies) are essential for the website to function, provide access to features and functionality on the website, and cannot be switched off. They are usually set in response to actions requesting services, such as setting your privacy preferences, logging in or filling in forms. These are also used in connection with website functionality, like web chat services, product recommendations, predictive sort, product search, and commenting and rating systems. These may be set by us or third-party providers whose services we use. Providers of these services may use their own analytics cookies (or similar technologies) to measure performance of these services. You may be able to use your browser’s settings to block or alert you about these cookies, but some parts of the site may not work properly.
- Analytics Cookies: These cookies (or similar technologies), including Google Analytics, allow us to count visits and traffic sources so we can measure and improve the performance of our site. We also use this information for advertising-related purposes. They help us to know which pages are the most and least popular and see how visitors move around the site. We use Google Analytics Advertising Features to share information with Google about your use of this site to allow us to deliver relevant and personalized advertising or content to you on other sites. We have enabled the following Google Analytics Advertising Features: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographic and Interest Reporting, and integrated services that require Google Analytics to collect data for advertising purposes, including collecting data via marketing cookies and identifiers. You can learn more about how Google Analytics processes information here: Google Analytics Terms of Useand Google Privacy Policy. You can also download and install the Google Analytics browser plugin available here that allows you to disable Google Analytics across all websites.
- Marketing Cookies:These cookies (or similar technologies) may be set through our site by our advertising partners. These may be used by these companies to build a profile of your interests to show you relevant adverts (for us or other advertisers) on other sites or to other devices connected to you (cross-device advertising).
Why We Collect Information?
Everything we do, and the data we collect, is in pursuit of bringing beauty to your life. We use information for beauty to provide better products, services, customization and offers from Aclaris brands. For example, we use information to:
your beauty characteristics and preferences
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personal information we know about you and your preferences
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service and product offerings
of products
research activities
sites that retail or feature our brands and products
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When we send or display personalized communications or content, we use personal information collected to generate inferences about you. This means we collect personal information about you as described above, and we centralize this data and analyze it to evaluate and attempt to determine your personal preferences or interests. We then send or display communications or content tailored to these preferences, interests or needs.
For purposes of securing transactions, such as purchases and other submissions, placed through our websites/apps/devices against fraud and misappropriation, we use a third party provider’s solution(s). This fraud detection process may be completely automated or may involve human intervention where a person makes the final decision. You may (i) experience delay in the processing of your order/request while your transaction is being reviewed; and (ii) be limited or excluded from benefit of a service if a risk of fraud is identified.
Your Privacy Rights, Your Choices
You may change your preferences and unsubscribe from email services from our brands by: (i) modifying your registered user information on the Sites; (ii) sending us an e–mail to the email address listed in Contact Us located at the end of this notice; or (iii) following the unsubscribe instructions in the communication that you receive.
In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
We will retain your Personal Information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services, contact us via one of the methods listed in Contact Us located at the end of this Privacy Notice. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.
TEXT/SMS MESSAGE CONSENT AND OPT-OUT
If you choose, you can provide your mobile phone number to receive text message alerts from our stores or sites to receive product and/or event information, tips or promotions. You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided. Consent is not required to purchase goods or services. Message and data rates will apply, and you should check the rates of your mobile carrier. You can opt out from further text marketing communications by texting STOP to the SMS number used by Aclaris to contact you.
We may share your mobile phone number with service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own marketing purposes without your consent. Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient’s mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.
Access to Information
You have the right to request that we disclose information about our collection and use of your personal information over the past 12 months, including:
- Categories of personal information we collected
- Categories of sources for the personal information we collected
- Our business purpose for collecting personal information
- The categories of third parties with whom we share that personal information
- The specific personal information we collected about you
Deletion
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny a deletion request where retaining the information is necessary for us or our service providers. For example, data may need to be kept to:
- Complete a sales transaction for which we collected the personal information (such as the sale of our beauty products to you)
- Track consumer complaints or product issues
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity
- Comply with a legal obligation
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us
ADDITIONAL INFORMATION
Under the laws of several states, Website and online service operators are required to disclose how they respond to web browser “do not track” signals. Aclaris does not currently take actions to respond to Do Not Track signals as a uniform standard for such response has not yet been established.
Website and online service operators in several states are required to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our Sites such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits.
If you are a minor under 18 and have a profile on a Aclaris Site, you may ask us to remove reviews or other content that you posted on the site by writing to us at the address listed at the end of this notice and providing as much detail as possible (i.e. date and caption) as to the post(s) you want removed. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.
EMPLOYMENT OPPORTUNITIES:
We provide you with a means for submitting your resume or other information through our Platform for consideration for employment opportunities at the Company. Information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your information within the Company, or keep it on file for future use, as we make our hiring decisions.
CHILDREN
Out Platform is not designed for individuals under the age of eighteen (18) and we do not knowingly collect Personal Information from anyone under the age of eighteen (18). If you are under eighteen (18) years of age, you may browse our Platform, but please do not provide your Personal Information to us. For example, you cannot register. If we become aware that we have inadvertently received Personal Information from a visitor under the age of eighteen (18) on the Platform, we will delete the information from our records.
SECURITY OF YOUR INFORMATION
Aclaris maintains reasonable safeguards to protect Personal Information against loss, unauthorized use, disclosure, or destruction and when transferring information for processing and requires third parties providing services on our behalf to do the same. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us
CONTACT INFORMATION
Customer Service Desk
E-mail id: info@aclaristherapeutics.com